mtn is calling you

MTN is recruiting for Customer Care Representatives.Working in the Customer Relations Department and reporting to the Customer Care Supervisor, the ideal candidate must possess a first degree and 1 - 2 years relevant work experience in the service industry.Candidates will have extended work hours including shifts and weekends. The positions are based in Lagos, Enugu, PH, Asaba, Abuja, Kano and Kaduna.The main responsibilities include:Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard Follow through on customer queries ensuring prompt resolution and feedback Escalate and route customer issues to the relevant process operators Perform necessary system transactions related to customer request ReportsDocument actions taken to resolve client problems. Generate periodic reports and other ad-hoc reports as requested by team lead Combine customer care, sales, and routine administrative tasks Generate funds from sales and render after sales support service Handle cash and ensure correct amounts paid Collect customer phones for warranty repairs Deadline is 26th March 2009